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    Our Team

    Joey Taylor - Regional Care Solutions Manager

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    With over 6 years of experience in public and private home care, Joey brings a wealth of knowledge and experience to his role as Canadian Regional Care Solutions Manager. Upon acquiring a Bachelor’s degree in Sociology and a Graduate Diploma in Business Administration from the John Molson School of Business in Montreal, Joey always wanted to work in a field where he could help others. Living by the quote "let us all be the leaders we wish we had," Joey started his career in recruiting. His devotion and leadership skills allowed him to grow into a human resource manager, before becoming the general manager of the Montreal office. In his current role, Joey and his team strive to deliver the highest quality service to all each and every current and future client of The Key across the country.

    Maria Licoudis - Client Success Manager

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    As a registered nurse, Maria brings 31 years of extensive nursing and management expertise to TheKey. With specialties in palliative and long term care in hospital and home settings, Maria has earned degrees in nursing, emergency and critical care as well as nursing management.Having worked at TheKey since 2014, Maria's experience includes Head Nursing positions in palliative, elderly and long term care. Her comprehensive background, including strong communication skills and attention to detail, is dedicated to finding the best care solution for her clients and their families.“My clients and their family’s needs are of the utmost importance to me when planning care. To do that, I look at the clients physical, psychological, spiritual and emotional needs when designing care plans. At the end of the day, it’s all about quality of life and how we at TheKey can make a difference in the life of a senior. To me, there’s nothing more rewarding or fulfilling.”

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    Dominique Jacobs - Client Success Manager

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    Having worked as a Client Success Manager and Licensed Practical Nurse since 2011 Dominique has the nursing skills and the practical ability to understand a client and their families physical, psychological and emotional needs. She's highly organized and someone who focuses on the details, which can mean all the difference when it comes to senior care. A strong communicator, Dominiques' clients come first and she will do whatever it takes to meet expectations. In a nutshell, Dominique's focus will always be to find the most effective way to improve the lives of her clients and their families. She works directly with you, overseeing your loved-ones Care Plan, keeping you informed, and ensuring your ongoing satisfaction.“Many of my client’s families who do not live in Montreal and many who do, need the peace of mind knowing that their loved one is well taken care of and all their daily needs are being met. I believe this approach; understanding the individual needs of our clients, allows us to provide exceptional care and to create an excellent rapport between The Key, the family and the caregiver."

    Carolyn Daoust - Caregiver Ambassador

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    Carolyn joined The Key at the beginning of 2022 as a Recruiter. Later that year, she transitioned into the role of Caregiver Ambassador. Carolyn brings with her a Bachelor's Degree in Human Resource Management from John Molson School of Business as well as many years working in accounting and administrative roles. This included running her own business for many years. Carolyn has a passion for helping others and it shows in her positive energy and endless smile. Her ability to "connect" with the Caregiver staff and support and motivate them is her "super power". As she says... "Happy Caregivers = Happy Clients"!

    Melissa Caltagirone - Scheduling Specialist

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    Melissa received her Personal Support Worker (PSW) certification from the Ontario Ministry of Education in 2015. She worked as a caregiver with private clients, semi-private and public agencies. In 2018 Melissa joined The KeyHome as a PSW, which included a strong focus on quality of care. She excelled and was given our HCA caregiver of the month award early on in her role, which ultimately led to her joining the administrative side of the company as a Scheduling specialist. Melissa supports the Client Success Managers and fills the critical role of matching clients scheduling needs with the appropriate and equally matching Caregiver.

    Melissa Rus - Caregiver Recruiter

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    Melissa manages the recruitment process for our Montreal branch. She brings past HR experience from a retail company and a bachelor’s degree in Human Resource Management from the John Molson School of Business. Melissa has always had a passion and empathy for others, and volunteered for companion care with the elderly prior to working with The Key. High quality recruitment is an important aspect for The Key, as it ensures that our clients are paired up with skilled and professional caregivers who provide them with care that they require and deserve.

    Desiree Aranjo - Care Solutions Manager

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    Graduated from the University of Toronto with Bachelor of Arts. Earned a degree in International Development, Health studies and Economics. Experience working in sales, account management, marketing, staffing and now care solutions. Four years of staffing with another home care organization, Desiree managed a team of four staffers before moving to the client side of things with her care solutions role. She enjoys contributing to a team, helping seniors age safely in their home, especially in a country where because of an ageing population, the need is so great. It's extremely rewarding being able to help families and seniors. As a wise man once said; "The best way to find yourself is to lose yourself in the service of others".

    Nikita Moreau - Scheduling Specialist

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    As a staffing manager, Nikita brings ten years of experience working with the public. While completing her degree in English Literature, Nikita found purpose in helping those in need. She has developed valuable interpersonal communication, problem solving and coordination skills gained through her work in developing programs for non-profit organizations that focus on palliative care and other communities in need. Having worked at TheKey since 2020, she is committed to helping hospitals and senior residences navigate the effects of the pandemic and healthcare shortages with the relationships she has built and her ability to adapt. "The secret to happiness is helping others".

    Mina Levy - On-Call Manager

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    Mina started her studies in business and marketing where she gravitated towards "sales & branding". She dabbled in investing at the early age of twenty which she leveraged successfully over the years. Mina’s love and compassion however; has always been for older adults, which led her to pursue an opportunity with The Key to further her career in the area of healthcare and nursing. In addition to her education, Mina has gained over 25 years of experience in both owning and managing her own private residence for Jewish elders and working in the non-profit sectors; most notably with holocaust survivors requiring home care services.

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