Tim brings over 30 years of sales, marketing and general management experience in the health and beauty aid field. He established Home Care Assistance of Montreal in 2007 after the death of his own mother-in-law and has since grown the agency to one of the most successful and respected in the greater Montreal region. “We had a terrible time finding qualified help for my mother-in-law and I realized that there was a need in this industry.”
Tim’s focus is on the day to day operations of the company; however he continues to be involved in client care. A believer in integrity and respect, Tim always takes the client’s needs to heart. Outgoing, compassionate and always professional, he easily makes a great connection with clients and their families. “At Home Care Assistance, we take what we do very seriously. We hire the best trained caregivers, and then fuss about matching them with the right client… Fit is everything when caring for a senior and we pride ourselves on our ability to make that happen … It’s all about client satisfaction.”
With a background in sales and marketing, Timothy brings a mix of business and technical experience to Home Care Assistance. Having received a business degree from the John Molson School of Business, he began his career selling franchises for a children’s education concept with over 200 units worldwide. Heading up the sales team, Timothy travelled extensively to trade shows across North America and Europe.
Transitioning to the tech industry, Timothy polished his skills in digital marketing and sales. With Home Care Assistance, he is tasked with managing all online marketing activities for the company in addition to business development targeting key referral partners throughout the community.
Suzanne joined Home Care Assistance in 2007 and has been one of its major contributors. With a background in public relations/communications, Suzanne oversees the key function of Client Care Management. Always anxious to help, she is compassionate, caring and relentlessly focused on the client’s needs. “Many clients call in a panic or are under tremendous stress due to a parent or loved one going through a health challenge. My job is to find solutions; often on short notice that will take that worry away … I love what I do.”
The clients adore Suzanne and rely on her to ensure that their parents get the best care possible.
As a registered nurse, Maria brings 31 years of extensive nursing and management expertise to Home Care Assistance. With specialties in palliative and long term care in hospital and home settings, Maria has earned degrees in nursing, emergency and critical care as well as nursing management.
Maria has worked as a Head Nurse in palliative, elderly and long term care. Her comprehensive background, including strong communication skills and attention to detail, is dedicated to finding the best care solution for her clients and their families.
“My clients and their family’s needs are of the utmost importance to me when planning care. To do that, I look at the clients physical, psychological, spiritual and emotional needs when designing care. At the end of the day, it’s all about quality of life and how we at Home Care Assistance can make a difference in the life of a senior. To me, there’s nothing more rewarding or fulfilling.”Read Care Tips from Maria
Maxine has always had a passion for working with older adults and pursued this interest by furthering her education and completing her Masters of Social Work at the University of Toronto with a specialization in gerontology. In addition to her education, Maxine has gained over five years of experience as a social worker in both the public and non-profit sectors, most notably with holocaust survivors requiring home care services.
Maxine possesses excellent problem solving skills. She uses a strength-based and client empowerment approach to find the best solution possible for her clients. This philosophy, combined with her calm and reassuring nature are key points that clients appreciate most about Maxine.
As a Care Manager for Home Care Assistance, Maxine’s main focus will always be to find the most effective way to improve the lives of her clients and their families. Her strategy is to focus on providing the best possible care while maintaining the client's dignity through the various challenges they face in the aging process.
Maxine’s clients can always count on her to be an empathetic listener who will constantly explore all avenues possible to find solutions or adaptations to better their quality of life.
Having completed a Bachelor’s degree in Honours Psychology at the University of Carlton, in Ottawa, Christina has always had a keen interest in the field of mental health, specifically focusing on positive psychology and improving the well-being of others. Throughout her Honour’s thesis, she focused her research on uncovering various coping strategies to help deal with the development of late stages of cancer. Pursuing this passion in the helping field, she decided to complete a Master’s degree in Education at the University of Ottawa, concentrating on evidence-based practices in helping medical professionals develop their empathic skills.
Throughout her studies, Christina volunteered in various clinical settings. As a volunteer at The Ottawa Hospital in the Psychosocial Oncology Department, she helped clients and their families cope. Further, she has volunteered at the Douglas Mental Health University Institute at the Résidence la Bonne Étoile, helping in the rehabilitation process of clients with mental health issues, specifically improving their well-being by increasing autonomy and social functioning. “Having worked with many clients in various settings, I have learned the importance of building an alliance and using a contextual model to work collaboratively with them to achieve their goals. I strongly believe in building a therapeutic relationship and am excited to bring my enthusiasm and passion to Home Care Assistance.”
Sandra brings a positive energy and a compassionate approach to both clients and caregivers. A strong believer that a smile and a kind word go a long way, she is committed to ensuring that clients always come first.
Having graduated with a business degree, Sandra has worked as a Client Manager for a direct marketing agency as well as a Product Manager in the nutraceutical field. With over 15 years of experience including branding, product launches, case management and project coordination, she has developed a strong business sense that is well suited to the demands of a dynamic office environment. Sandra combines her work experience with years of volunteer work with both the elderly and with children. “I began volunteering with elderly patients at the hospital when I was a teenager. It was great knowing that I could bring them some comfort.”
Sandra’s strong communication and interpersonal skills combined with her attention to detail put our client’s minds at ease with the knowledge that they are in good hands and that they will be taken care of.
“I believe in the adage that the customer is always right and I truly take pride in helping others. There is no greater satisfaction than positively impacting someone’s life and working with Home Care Assistance provides so many opportunities for that.”
Michele is a true believer in the power of good and that constant attention to detail can go a long way toward client satisfaction. Her belief that clients deserve the best is what motivates her. “Having faced the struggles of finding dependable care for my family and having experienced the endless emotional hurdles that follow, I believe that great support and reliable care is hard to find. If I can ease the minds of clients and their families, I will feel greatly accomplished.”
With a degree in Human Relations, Michele has studied the dynamics of human interaction and relationship building and has since developed a passion for people and social change. Through experience in the service industry, she is accustomed to working for the community. Home Care Assistance has offered Michele the chance to combine her education and transferable skills to provide hands-on care to both clients and their loved ones.
Amanda is trained as an LPN and she has always enjoyed caring for people. She started with HCA as a caregiver and worked with many clients who always raved about her. She is an enthusiastic, warm and welcoming person, which is why her clients were so enamoured with her. Amanda’s hard-working nature and conscientiousness became so evident to the HCA office, that she was offered the position of Client Care Coordinator. Amanda’s new role allows her the opportunity to constantly be in contact with clients and caregivers. She works directly with the Human Resource Coordinator and the Care Manager to ensure that our clients are matched with the best caregivers and that all schedules are accurate. Amanda’s primary role is to handle any scheduling issues or changes and she takes great pride in making sure that HCA clients are happy and that care schedules run smoothly.
Juliana has been with Home Care Assistance since 2008 and fills the role of billing and payroll administrator in addition to overall administrative support. She comes from a retail management background which gave her an appreciation for customer support and client satisfaction.
In addition to her administrative duties, Juliana acts as a back up to the care staff for after hours on call requirements. “I enjoy the variety that my position provides me. Not only do I support the financial activities of Home Care Assistance, but I get to interact with the clients and care giving staff also. I really find it rewarding”
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